Returns & Refunds
1. Lost or Stolen Goods
We do not replace lost or stolen goods. Once the package has been handed over to the shipping carrier, it is their responsibility to deliver it safely to you.
2. Missed Deliveries
If your order has missed a delivery, please reach out to your local post office or the relevant shipping carrier for assistance. They will provide you with the necessary information and steps to locate your package.
3. EU Right of Withdrawal
In accordance with applicable EU consumer protection laws, including Directive (EU) 2023/2673, eligible EU consumers may exercise their right of withdrawal from an applicable online purchase.
To exercise your right of withdrawal, click the link below and provide your name and details identifying the order you wish to withdraw from. Upon submission, we will provide confirmation that your withdrawal request has been received.
[Withdraw From Contract]Contact Us
If you have any further questions or concerns, please contact us at concierge@piggybanxinc.com